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BCU Financial Group Covid-19 – Updated March 27, 2020

March 27, 2020

This is an unprecedented moment in time as the COVID-19 pandemic continues to rapidly evolve and impact us all. We are optimistic that, if we all do our part, we can help curtail the spread of this virus.   BCU Financial Group believes in facing challenges together so here is what we have implemented:

#STAYHOME
In order to reduce community gathering at our branches and other office locations, we are encouraging all our members to stay home and utilize BCULink Telephone, Internet & Mobile Banking services as much as possible.  Please contact your local branch in order to set up your BCU Link Banking Services if you have not already done so.  We are here to help you.

BCU Financial Group is part of THE EXCHANGE® Network which allows you to make deposits at the ATM of any participating financial institution. Whether you’re in another province or simply can’t make the trip to your local BCU Financial Branch, you can make deposits and access your accounts at over 2,100 full-service ATMs across Canada.

Reduced Hours
In order to reduce community gathering, all BCU Financial Group locations will be temporarily operating with reduced staff and hours until further notice.

Effective Wednesday, March 18th, 2020, BCU Wealth Management will continue to operate by telephone during market hours from 9:00am to 4:00pm. We appreciate your understanding and cooperation as we continue to provide our services to you during these difficult times.

New Measures
BCU Financial Group is implementing new measures in in our branches and offices to encourage social distancing, as advised by public health officials, including the Ontario Ministry of Health.

Therefore, please note that our branches will limit the amount of members inside each location at a time, based on their specific size and safety measures.  Each branch will have specific instructions posted at their locations.

We ask that all other members who need to come into the branch wait 2 metres apart in a line outside of our branch until they can enter safely.  This will allow our staff to disinfect the space before helping a new member.

At BCU Financial Group, our primary focus is the safety and well-being of our employees and our members, while continuing to provide the same personal service to our members.

BCU Financial Group has compiled a list of helpful links and resources to help support our BCU community during the COVID-19 outbreak.
Click here for BCU’s COVID-19 Helpful Links and Resources.

BCU Financial Group is always here to help you.

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March 17, 2020

Dear valued BCU Wealth Management clients,
BCU Financial Group is monitoring the COVID-19 (2019 Novel Coronavirus) developments closely.  We are implementing best practices according to the guidance which is being provided by health officials, including the Ontario Ministry of Health and the Public Health Agency of Canada.

While public health officials still deem the risk to individuals in Ontario as low, we are taking some extra precautionary measures to ensure the health and safety of our staff, our members, and our clients while protecting our critical business functions in order to continue providing service to our members and clients.

Our primary focus has been on the safety and well-being of our employees, our members, and our clients.

You may have noticed that our office has enacted enhanced cleaning and disinfecting of high-touch surfaces and employees wearing gloves and continually wiping down work areas. This is simply a precautionary measure.

In order to reduce community gathering, all BCU Financial Group locations will be temporarily operating with reduced staff and hours until further notice.

Effective Wednesday, March 18th, 2020, BCU Wealth Management will continue to operate by telephone during market hours from 9:00am to 4:00pm. We appreciate your understanding and cooperation as we continue to provide our services to you during these difficult times.

We will continue to monitor the developments across Ontario and will provide additional updates as needed. If you have any questions or concerns please contact me at any time.

Sincerely,
Max Trojan and the BCU Wealth Management Team